Refund Policy

If your plan includes a free trial, you can use the product without paying during the trial period. You will not be charged until the trial ends, and we will remind you before it does.

• No card, no charge: if you did not enter payment details, nothing is billed when the trial ends. Your account simply pauses until you choose a plan.
• Card on file: if you did, your first payment is taken on the day the trial ends, and the 14-day refund window below starts from that payment.
• Cancel any time during the trial and you will never be charged.

Plans renew automatically each month or year until you cancel. Prices are shown in US dollars (USD) unless your checkout says otherwise.

You can request a full refund of your first paid subscription within 14 calendar days of the date you were first charged. This applies to both monthly and annual plans.

To be eligible:

1. It is your first paid subscription with us on that account.
2. You request the refund within 14 days of the charge.
3. You have not previously received a refund for the same account or business.

We approve eligible requests without needing a reason. If you tell us why it did not work for you, we will use it to improve the product, but you never have to explain.

We will email you before an annual renewal so it never comes as a surprise.

We want to be fair to you and to our team, so these are the cases we cannot refund:

• Requests made after the 14-day window, except where the law or a billing error says otherwise (see below).
• Partial months or unused time on a plan you chose to cancel mid-period.
• Accounts closed or suspended for breaking our Terms of Service, including fraud, abuse or illegal use.
• Third-party costs we do not control, such as bank fees, currency conversion charges, or payment processor fees charged by your own bank.
• One-off services, setup help or custom work that has already been delivered, unless we agreed otherwise in writing.
• Repeat refund requests on the same account or business after a refund has already been given.

1. Email us at contact@dgtalgrow.com from the address on your account. Use the subject line "Refund request".
2. Include your account email, the date of the charge, and (optional) a line on why you are leaving.
3. We reply within 2 business days to confirm your request.
4. We process approved refunds within 5 business days. Your bank may then take a few more days to show it.

You can also cancel from Plan & Billing inside the app at any time. Cancelling stops future charges but does not refund a payment on its own, so please send the refund request as well.

• Same method: we refund to the original payment method. We cannot send it to a different card or account.
• Currency: you get back the amount you paid in the currency you paid in. If your bank converted currency, the final amount can differ slightly because of exchange rates, which we do not control.
• Taxes: sales tax, VAT or GST charged on your purchase is refunded along with the subscription price.
• Timing: approved refunds are issued within 5 business days. Banks and card issuers can take 5 to 10 further business days to post it.
• Receipts: we email a confirmation when the refund is issued, and a credit note on request.

You can cancel whenever you like from Plan & Billing. Your plan stays active until the end of the period you already paid for, then it stops renewing.

After a refund or cancellation:

• You can export your data (invoices, clients, expenses and reports) before your access ends. Please do this first, because refunded accounts lose access immediately.
• Items you delete go to Trash, where they can be restored for a limited time.
• We keep your account data for [30] days after it closes so you can come back, then delete it as described in our Privacy Policy. We may keep records we are legally required to hold, such as billing records.

If we charge you by mistake, we fix it. A duplicate charge, a wrong amount, or a charge after you cancelled in time is always refunded in full, even outside the 14-day window. Email us within 60 days of the charge with the details.

Please contact us before opening a dispute with your bank or card issuer. We can usually resolve it faster, and a chargeback can lead to your account being suspended while it is investigated. If you do open one, we may share the information needed to answer it, such as your account activity and billing history.

This policy does not take away any rights you have under the law where you live. Where the law gives you more than this policy, the law applies.

• United States: some states have their own rules on automatic renewals and cancellation. We aim to make cancelling as easy as signing up, and we remind you before annual renewals.
• United Kingdom: if you buy as a consumer, you may have a 14-day right to cancel an online purchase under the Consumer Contracts Regulations. Our 14-day money-back guarantee gives you the same window with a full refund of your first payment.
• Australia: our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.
• Canada: consumer protection laws vary by province, and some provinces give extra cancellation rights for online and subscription services. Those rights apply in addition to this policy.

If you are buying for a business, some consumer rights may not apply, but this policy still does.